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About the author
CKirkby
- earned degrees in language / literature and law (but is not currently a lawyer or a journalist);
- worked for over a decade on Parliament Hill;
- misses writing; and
- appreciates thoughtful comments, en anglais ou en français. (Email addresses are not published.)
June 2026 S M T W T F S 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 Categories
Archive
Tag Archives: negligent misrepresentation
Chatbot as agent
A sensible decision from the Civil Resolution Tribunal in British Columbia, holding Air Canada responsible for the “misleading words” of its “customer service” chatbot. Continue reading