-
-
About the author
CKirkby
- earned degrees in language / literature and law (but is not currently a lawyer or a journalist);
- worked for over a decade on Parliament Hill;
- misses writing; and
- appreciates thoughtful comments, en anglais ou en français. (Email addresses are not published.)
Categories
Archive
“This question could end up in court and is beyond your pay grade”
I was thinking again today about the decision that held Air Canada responsible for the garbage spewed by its “customer service” chatbot, as I tried repeatedly to explain a very precise question to a call-centre agent. Likely under-paid. Definitely under-supported. Continue reading →